Terms and Conditions

These terms set out the rules for using the House of Zyra website and purchasing our products. Please read them carefully before placing an order.

1. About Us

"House of Zyra", "we", "us", or "our" refers to House of Zyra Ltd, a company registered in the UK. You can contact us via:

Email: help@houseofzyra.co.uk

We may contact you using the details you provide when placing an order.

2. Registering an Account

You may register an account to make purchases and manage orders. By registering, you agree to:

• Our Privacy Policy
• Our Cookie Policy
• These Terms and Conditions

If you do not accept cookies, your account may become unusable.

3. Products

• Product images are for illustration only; colours may vary slightly.
• Packaging may differ from images.
• Sizes are indicative; we are not liable for slight variations.

4. Placing an Order

• Browse products and add them to your shopping bag.
• Complete delivery and payment details.
• Confirm your order on the payment authorization page. Approval does not mean acceptance.
• We will send an Order Confirmation email once the order is accepted.
• Payment will be charged to your card immediately, including any delivery fees.

We reserve the right to cancel orders if:

• Products are out of stock
• Payment is not authorized
• Pricing or description errors occur

5. Prices and Payment

• Prices include VAT
• Payment can be made via Visa, Mastercard, American Express or other available options.
• If a price error is obvious and recognizable, we may cancel the order and refund you.

6. Delivery

• Delivery costs are displayed at checkout.
• Standard delivery aims to arrive within 10 business days.
• If you are unavailable for delivery, we may leave a note for rearrangement.
• Products become your responsibility once delivered.

7. Returns and Refunds

• Products can be returned within 14 days in accordance with our Returns Policy.
• Refunds are processed to the original payment method within 14 days of receipt.

8. Promotional Codes

• Codes are valid for one use only and cannot be combined.
• They cannot be used on prior purchases or gift cards.

9. Cancelling Orders

• You may cancel your order before it is dispatched.
• If dispatched, products must be returned within 14 days to receive a refund.
• We may cancel orders if payment is not received or if you provide incorrect information.

10. Faulty or Incorrect Products

If you receive a faulty or incorrect item, contact us immediately at help@houseofzyra.co.uk. We will provide instructions for return or replacement.

11. Gift Cards

• Gift cards are final sale and cannot be refunded.
• They are non-transferable and not redeemable for cash.
• Any balance after a partial purchase remains on the card.

12. Account Cancellation

• You may cancel your account at any time via email.
• We will remove your personal data except anonymized records used for analysis.
• We may cancel accounts if fraudulent activity or repeated violations of terms occur.

13. Liability

• We are responsible for foreseeable losses caused by our negligence or breach of these terms.
• We are not liable for indirect or unforeseeable losses.

14. Intellectual Property

All content, product designs, logos, and trademarks belong to House of Zyra. You may not copy, reproduce or use our intellectual property without permission.

15. Legal Rights

• These terms are governed by the laws of UK
• You may bring legal proceedings in your local courts where permitted.

16. Mobile Services (Optional)

• If you subscribe to SMS notifications, you consent to receive recurring messages from House of Zyra.
• Message and data rates may apply.
• You can opt-out at any time by replying STOP.
• Help is available by texting HELP or emailing help@houseofzyra.co.uk.